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FAQS

How do I contact the Corporate Office?

5465 La Glorieta

PO Box 5005-165

Rancho Santa Fe, CA 92067

info@katherinecosmetics.com

Fax Number: (858) 923-2019

Where is Katherine Cosmetics headquartered?

Rancho Santa Fe, California (San Diego County)

How long does my order take to ship?

Arrival days for West Coast locations, average 2-3 business days, while East Coast average is 3-5 business days. Mon-Thurs orders placed before 3pm PST usually ship same day. Orders placed after 3pm PST generally ship next day! Orders placed Friday-Sun ship the following Monday. Holidays may affect these shipment times.

What is your return policy?

If there is an issue with your order, please email info@katherinecosmetics.com with your order number within 2 weeks of delivery for a full refund or exchange free of charge.  Read our full return policy HERE.

Do you offer international shipping?

International shipping is not offered at this time. We are working on it for the future!

Are the products Gluten Free?

Yes! Did you know? The average woman eats 6 lbs of lipstick in their life!

Are the products Paraben Free?

Yes!  Parabens have been known to be associated with cancer, and we want our consumers to be vibrant and healthy!

Are the products tested on animals?

No, and nor do we outsource to any companies that test on animals.

Are the products organic?

No, because the shelf life is not long enough for cosmetic products (reference your organic foods).  But yes, they are natural!

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Where are the products made?

The products are made in the USA!  The chemists and manufacturing facilities are in New Jersey and Los Angeles.

Please feel free to contact us with any additional questions you may have!!

We love to hear from you!

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