FAQS

How do I contact the Corporate Office?

Mailing Address:

5465 La Glorieta

PO Box 5005-165

Rancho Santa Fe, CA 92067

Email: 

info@katherinecosmetics.com

Where is Katherine Cosmetics headquartered?

We are headquartered in sunny San Diego County, California!

Come and visit us at our flagship store! We would love to meet you!

How long does my order take to ship?

Arrival days for West Coast shipments average 2-3 business days, while East Coast shipments average 3-5 business days. Orders placed Monday-Friday before 1pm PST usually ship same day. Orders placed after 1pm PST generally ship next day. Orders placed on Saturday and Sunday ship the following Monday. Holidays may affect these shipment times.

What is your return policy?

We are committed to providing quality products to our customers. If you are not completely satisfied with your Katherine Cosmetics purchase, please email info@katherinecosmetics.com with your order number within 14 business days of delivery for a full refund or exchange free of charge.

 

Do you offer international shipping?

Email us at info@katherinecosmetics.com if you are interested in placing a special order for international shipping!

Are the products Gluten Free?

Yes! Did you know? The average woman eats 6 lbs of lipstick in their life!

Are the products Paraben Free?

Yes!  Parabens have been known to be associated with cancer, and we want our consumers to be vibrant and healthy!

Are the products tested on animals?

No! All of our products are 100% cruelty-free. Our beauty products have not, and will never be, tested on animals. In fact, three of our top-selling favorites – Siena’s Highlight, Cloudy Lipgloss and Swing Lipgloss – are named after Katherine’s animals!

Are the products organic?

We do not believe in putting harmful ingredients in our products, so all of our beauty line is all-natural!

Where are the products made?

The majority of our products are made in the USA!

How do I become a Katherine Girl/Guy?

Check out our Katherine Girls & Guys page for all the details and to apply!

Check it out here!

Please feel free to contact us with any additional questions you may have!!

We love to hear from you!

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