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FAQs

Hi Everyone here are some basic FAQ’s - If you don’t find an answer or just want to talk in person to explain your situation Email katherinecosmetics@gmail.com and we will connect ASAP.

ORDERS - WE want to make sure you get everything you ordered ASAP.

    1. My order hasn’t arrived ? I received the wrong product ? Check the shipping confirmation email we sent with tracking link.
    2. My Discount Code isn’t working? Check the promotion validate date on the email you received.
    3. I can’t find a product on the site? We discontinue products periodically so it could be discontinued or out of stock - 
    4. How do you calculate Shipping Prices? All orders over $50 are free shipping. All other orders are based on weight and ship to address shipping from San Diego to your location.

RETURN POLICY- We want you to LOVE your Katherine Products so we will make sure we take care of your situation.

  1. I received the wrong shade ? Please emails us ASAP so we can correct the situation and make sure you get what you need.
  2. It doesn’t look the same in person I want to exchange - Absolutely we want you to love #allthingskatherine and will make sure you find something you LOVE. We will refund your order. 

PRODUCT - We make them easy and beautiful to use and good for you and our environment.

  1. Are your products Cruelty FREE? Yes and yes - lots of our products are named after our furry friends so we would NEVER test on them !!
  2. Are your products VEGAN? Yes - except we use Beeswax in some of our products because it is a beautiful natural ingredient …we try our best to source from sustainable small bee hives as to not disrupt our bee population.
  3. Are you Paraben FREE ? YES we think it’s important to be careful about what we put in our products as they are being applied directly to your skin- Safety is pretty !!
  4. What does Natural mean? For Katherine Cosmetics combining Paraben Free, Non Toxic, Vegan, Cruelty free products = Natural
  5. Is your packing sustainable? We are working everyday to minimize wasteful packaging and use as much recycled material as possible. We believe in keeping our environment clean and protected.

 CULTURE  - Confident, Strong, Courageous and Kind Girls making a difference in the Beauty World one lipstick ( or lipgloss ) at a time.

  1. What is a #katherinegirl and how do I become one? check out our page on Katherine Girls !! 
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