Hi Everyone here are some basic FAQ’s - If you don’t find an answer or just want to talk in person to explain your situation Email firstname.lastname@example.org and we will connect ASAP.
ORDERS - WE want to make sure you get everything you ordered ASAP.
- My order hasn’t arrived ? I received the wrong product ? Check the shipping confirmation email we sent with tracking link.
- My Discount Code isn’t working? Check the promotion validate date on the email you received.
- I can’t find a product on the site? We discontinue products periodically so it could be discontinued or out of stock -
- How do you calculate Shipping Prices? All orders over $50 are free shipping. All other orders are based on weight and ship to address shipping from San Diego to your location.
RETURN POLICY- We want you to LOVE your Katherine Products so we will make sure we take care of your situation.
- I received the wrong shade ? Please emails us ASAP so we can correct the situation and make sure you get what you need.
- It doesn’t look the same in person I want to exchange - Absolutely we want you to love #allthingskatherine and will make sure you find something you LOVE. We will refund your order.
PRODUCT - We make them easy and beautiful to use and good for you and our environment.
- Are your products Cruelty FREE? Yes and yes - lots of our products are named after our furry friends so we would NEVER test on them !!
- Are your products VEGAN? Yes - except we use Beeswax in some of our products because it is a beautiful natural ingredient …we try our best to source from sustainable small bee hives as to not disrupt our bee population.
- Are you Paraben FREE ? YES we think it’s important to be careful about what we put in our products as they are being applied directly to your skin- Safety is pretty !!
- What does Natural mean? For Katherine Cosmetics combining Paraben Free, Non Toxic, Vegan, Cruelty free products = Natural
- Is your packing sustainable? We are working everyday to minimize wasteful packaging and use as much recycled material as possible. We believe in keeping our environment clean and protected.
CULTURE - Confident, Strong, Courageous and Kind Girls making a difference in the Beauty World one lipstick ( or lipgloss ) at a time.
- What is a #katherinegirl and how do I become one? check out our page on Katherine Girls !!