Shipping Policy
First - Thank you for your order - we hope you love your product as much as we do :-) We ship orders the same business day or within 24 hours. We offer a couple of shipping options which can be selected at checkout. Shipping costs will vary depending on weight, postal code, and shipping method. We send a confirmation email when your product is on the way. Most orders arrive within 3-5 business days.
Standard & Expedited Shipping
*Standard U.S. shipping will be shown during the checkout process on the Shipping Method screen, prior to payment. Please allow 1-2 business days for processing. Delivery times are based on orders placed between Monday – Saturday (Yes, we are weekend hustling girls)
*Expedited shipping orders will be shipped via USPS Priority. Orders must be placed by 12PM PST to start processing the same day. All orders received after 12PM PST will begin processing the next business day. Please allow 1- 2 business days for processing and up to 3 business days for transit.
Free Shipping
U.S.- free standard shipping is available to U.S. customers on orders $50USD or more.
Keep shopping - Free is so good.
Where's My Order?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on katherinecosmetics.com visit the My Account area. You will need to sign in to access your account information. If you receive your confirmation email after 1 PM PST on a Friday, please allow until the following Monday for tracking to become available.
If you have questions, email katherinecosmetics@gmail.com put “customer service” in the subject ( you are our #1 Priority) Include your order number or order name for an even faster update
Delivery Times
Standard orders must be placed by 1:00 PM PST to process same day. Processing time usually takes 1 business days ( Sat is a business day for us too ) and orders will arrive within 2-5 business days from when the order is processed. Sometimes even sooner. We believe Makeup is urgent !!
RETURNS
We want you to Love #allthingskatherine. You may return any product you purchase. Email katherinecosmetics@gmail.com with “customer service” in the subject line. We will connect with you and find out what went wrong….more importantly how we can fix it !
THANK YOU
We love our Katherine Girl Home AKA website - reach out with any questions or ideas…we are so grateful for our #katherinegirl community and the love you have for our products !! xo
If you haven’t already, make sure to sign up for our Loyalty program and our #katherinegirl Ambassador program.
